Legal notice
Last updated: June 2026
This website, reliefrecoverydirect.com, is operated by NEXUS DIGITAL ENTERPRISE, a sole proprietorship registered with the Companies Commission of Malaysia (SSM) under Borang A.
Information We Collect When you place an order, we collect:
- Name and contact information (email, phone number)
- Shipping address
- Payment information (processed securely — we do not store card details)
- Order history
How We Use Your Information
- To process and fulfill your orders
- To communicate order status and shipping updates
- To respond to customer service inquiries
- To send promotional communications (only if you have opted in)
Data Sharing We do not sell or share your personal data with third parties, except:
- J&T Express (for order delivery purposes)
- Payment processors (for transaction processing)
- Shopify (our e-commerce platform)
All third-party partners are required to handle your data in accordance with applicable privacy laws.
Cookies Our website uses cookies to improve your browsing experience and for analytics purposes. By continuing to use our website, you consent to our use of cookies.
Data Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure.
Your Rights You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
To exercise these rights, contact us at support@reliefrecoverydirect.com.
Personal Data Protection We are committed to complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Changes to This Policy We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date.
Contact NEXUS DIGITAL ENTERPRISE Email: support@reliefrecoverydirect.com WhatsApp: 011-3553 3196