Refund policy

1. RETURN AND REFUND POLICY

30-Day Satisfaction Guarantee

At Relief Recovery Direct, operated by NEXUS DIGITAL ENTERPRISE, we stand behind every product we sell. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy.

Eligibility

  • Returns must be requested within 30 days of the delivery date.
  • Items must be returned in their original condition and packaging.
  • Proof of purchase (order number) is required for all returns.

How to Request a Return Contact our support team before returning any item:

Please include your order number and reason for return. Our team will respond within 4 hours and provide return instructions.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval status.
  • Approved refunds will be processed within 3–5 business days to your original payment method.
  • Shipping costs for returns are borne by the customer unless the item is defective or incorrect.

Non-Returnable Items

  • Items returned after 30 days from delivery date.
  • Items that are damaged due to misuse or improper handling.

Defective or Incorrect Items If you received a defective or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Business Information NEXUS DIGITAL ENTERPRISE SSM Registered Business (Borang A) Email: support@reliefrecoverydirect.com WhatsApp: 011-3553 3196